Terms of service

Refunds & Replacements Policy

At nonni, we take great care to ensure every order arrives in perfect condition. As our products are food and beverage items, this policy is in place to protect hygiene, safety, and quality standards, and operates in line with industry best practice.

Returns

Due to the nature of our products, we do not accept returns in the following circumstances:

  • Change of mind

  • Opened or partially consumed items

  • Taste preference or personal flavour choice

All sales are final once products have left our warehouse, except where required under UK consumer law.

Replacements

We will offer a replacement shipment only in the event that:

  • The product arrives damaged (including, but not limited to, leaking cans or crushed outer packaging)

  • An incorrect item has been supplied

  • The product arrives in a condition that renders it unsafe for consumption

  • Damage has occurred during courier transit

Replacements are provided at our discretion following review of the claim.

How to Request a Replacement

To be eligible for a replacement, you must notify us within 7 days of delivery.
Claims submitted after this period will not be accepted.

Please contact us via our Contact Us form. We will acknowledge your enquiry within 3 working days.

All replacement requests must include:

  • Clear photographic evidence of the damaged product and packaging

  • Your order number

  • Confirmation that the issue is being reported within the required 7-day period

Failure to provide the above information within the stated timeframe may result in the claim being declined.

Statutory Rights

This policy does not affect your statutory rights under UK consumer law.